Refund policy
At Kimports.pk, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
Return & Exchange Eligibility
We offer returns and exchanges within 15 days from the date your order is delivered.
To be eligible for a return or exchange:
- The item must be unused, unopened, and in its original condition.
- The product must be returned in its original packaging with all seals, labels, and accessories intact.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
Due to hygiene and safety reasons, we cannot accept returns or exchanges for:
- Opened or used skincare and cosmetic products.
- Products with broken or removed seals.
- Items damaged due to misuse, improper storage, or normal wear and tear.
- Products purchased during clearance or final sale (unless received damaged or incorrect).
Damaged, Defective, or Incorrect Items
If you receive a product that is:
- Damaged during delivery,
- Defective, or
- Different from what you ordered,
please contact us within 48 hours of receiving your order.
To help us process your request quickly, please provide:
- Your order number
- Clear photos or videos of the product and packaging
- A brief description of the issue
After verification, we will arrange a replacement, exchange, or refund where applicable.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed using the original payment method or another mutually agreed method. Processing times may vary depending on your payment provider.
Shipping charges are generally non-refundable, unless the return is due to an error by Kimports.pk or you received a damaged, defective, or incorrect item.
Exchanges
Eligible products may be exchanged within 15 days of delivery, subject to stock availability.
If the requested replacement product is unavailable, we may offer:
- A refund (where applicable), or
- Store credit or an alternative product of equal value.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong product was delivered,
- The product arrived damaged, or
- The product is defective.
In such cases, Kimports.pk will cover the return shipping costs.
Order Cancellations
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Kimports.pk
Phone: 0308-0705172
Email: kimportsofficial1@gmail.com
Address: Phase 2, Johar Town, Lahore, Pakistan