Shipping policy
Thank you for shopping with Kimports.pk. We are committed to delivering your Korean skincare products safely and on time. Please review our Shipping Policy below.
Shipping Coverage
Kimports.pk currently ships across Pakistan. At this time, we do not offer international shipping.
Order Processing
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During sales, holidays, or promotional periods, processing times may be slightly longer.
Delivery Time
Estimated delivery times are:
- Lahore: 1–3 business days
- Other Cities in Pakistan: 3–7 business days
Please note that delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, Kimports.pk may offer free shipping promotions, which will be announced on our website or social media platforms.
Order Tracking
Once your order has been dispatched, you may receive tracking details (where available) via SMS, email, or WhatsApp to help you monitor your shipment.
Delivery Attempts
Please ensure that the shipping address and contact number provided are accurate.
If the courier is unable to deliver your order after multiple delivery attempts due to incorrect information or unavailability of the recipient, the order may be returned to us. Additional shipping charges may apply for re-delivery.
Delayed or Lost Shipments
While we work with trusted courier partners, delays may occasionally occur beyond our control.
If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will coordinate with the courier service to resolve the issue as quickly as possible.
Damaged Packages
If your package arrives visibly damaged, we recommend:
- Inspecting the package before accepting delivery.
- Taking clear photos of the package and products.
- Contacting us within 48 hours of receiving your order.
We will investigate the issue and provide an appropriate solution in accordance with our Refund & Return Policy.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Kimports.pk is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses or contact information provided by the customer.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Kimports.pk
Address: Phase 2, Johar Town, Lahore, Pakistan
Phone: 0308-0705172